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Silver Diamond Heel
Silver Diamond Heel

Silver Diamond Heel

Original price was: $120.00.Current price is: $75.00.

  • Dancefloor approved
  • Slip-on style
  • Pointed toe
  • High point heel
  • Wide fit
  • Heel height: 9.5cm/3.7
SKU: N/A Categories: ,

This Silver Diamond Heel style runs true to size – if in between sizes we recommend going down a size. Please see our interactive size guide for this style to find your perfect fit.

Silver Diamond Heel – Footwear Sizing Guide

  1. Place a sheet of paper on the floor and against a wall
  2. Make sure you are not wearing any socks
  3. Then use a pen to draw a line just in front of your big toe. Repeat for both feet and take the longer distance between them to determine your your size.
  4. Using a ruler, measure the distance between the wall and the line you drew to find your size.
Size

7, 8, 9, 10

Delivery & Policies

Dispatches from New Zealand
Processing time

1-3 business days

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Payment Options
Secure options
Returns & Exchanges
I gladly accept returns

Just contact me within: 3 days of delivery
Post items back to me within: 14 days of delivery

I don’t accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Return Policy

Introduction

This Returns Policy (Returns Policy) applies to all purchases made on our Website. This Returns Policy is incorporated by reference into our Terms and Conditions (Terms) and any capitalised terms not defined in this Returns Policy are defined in the Terms. You agree to comply with all Terms when accessing or using our Services, including this Returns Policy.

Change of Mind

Change of mind requirements

We know returning an item can be disappointing so we've made the process as easy as possible. If you have changed your mind about an item, we may offer store credit or a refund, provided that through our email.

1. the request is made within 3 weeks of purchase; or in first 3 days of receiving the item.

2. that you provide satisfactory proof of purchase (upon request from Art Kollocsion);

3. the merchandise is in saleable condition (that is, the item is unworn or unused, with all original packaging or tags attached and where the products seal is not broken or tampered); and

4. the item is not an Excluded Goods as detailed below.

Excluded Goods

Returns and exchanges will not be provided on the following types of merchandise, except in accordance with New Zealand Consumer Law:
1. Customizing dresses
2. Hair Accessories;
3. Earrings;
4. Items marked as ‘final sale’ (meaning that they are not to be discounted further)
can’t be returned or exchanged unless they are faulty.

Customer Returns and Refunds

Customers returning items can select from either a refund (to original payment method) or a free return for 100% store credit. Just ensure your return is sent back within the 10 days timeframe since you have received it and meets all other returns
criteria. If returning for a refund (to the original payment method) you’ll need to pay for the returns fee.

Bridal Returns

Bridal gowns purchased from the Wedding Shop can be returned back to us for a refund or store credit within 10 days of receiving your gown. If you return a bridal gown because you have changed your mind, then your return must comply with all of the Change of Mind Requirements. Please allow up to 48 hours to process your return and issue your store credit or refund (if you’re returning a wedding gown purchased from the Wedding Shop).

Faulty/Defective Product

If an item is faulty, wrongly described, incorrect or otherwise in breach of New Zealand Consumer Law, then we will fulfil our legal obligations, which may include refunding the purchase price and delivery charges, or providing a replacement product, provided that you have followed the process set out in our https://artkollocsion.co.nz/contact/ If an item is found to be defective or faulty, you will be required to send us the clear images of the damage, defect or fault for us to assess. Upon the initial preliminary assessment we may request that you provide further information in order to process your claim. If the product is confirmed to have a defect, we will provide you with a replacement, refund or online store credit on the faulty item (at your election). We will require that you return the defective or faulty item to Art Kollocsion by post at our expense and we will contact you to provide further information regarding this process. In some circumstances, you may be instructed to dispose of the defective or faulty item in which case we will provide you with instructions to do so. Please note that we may not be able to offer a replacement or exchange on some Products if there is no longer stock available.

Returns Tender

Store Credit

If you are to receive online store credit, you will receive a credit note as a coupon to apply for your next purchase.

  1.  Please allow up to 48 hours for store credit to be applied from the date on which we receive your items.
  2. Store credits are valid for 12 months before expiry.
  3. Store credits are non-refundable.

Refunds

  • If you are entitled to a refund, your refund will be returned in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the same credit or debit card are required to process the
    refund as was originally used for the purchase.
  • Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

Consumer Guarantees

This Policy is not intended to replace or exclude any rights available to you under the New Zealand Consumer Law.
If you believe an item purchased from us is defective or faulty, you may have rights under New Zealand Consumer Law. Where there is a major failure with the item you may choose a refund, exchange or repair and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the item repaired or replaced if the item fails to be of acceptable quality and this failure does not amount to a major failure. Where an item is damaged through misuse, we cannot provide a refund, exchange or repair.

Contact Us

If you have any enquiries regarding your return or our Returns Policy, please contact us. If there are any further issues, you may contact our customer service team through email at @artkollocsion.co.nz

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