| Size | S, M, L, XL, XXL, XXL, XXXXL, Customize Size |
|---|---|
| Color | Navy Blue |
Strapless Royal Blue Velvet Dress
$120.00
A strapless sumptuous stretch velvet dress with a front slit and adjustable invisible straps. This dress is absolutely soft and hugs your body and it has a central zipper back. It is simply elegant.
- Polyester, elastane
- Exposed back zipper
- Side slit
Delivery & Policies
Shipping
All our orders will be shipped out within 3 days from our Auckland warehouse. Please check the description for any additional processing times. Shipping is free for all orders over $80 within New Zealand .
Payment Options
Secure options
Return Policy
This Returns Policy applies to all purchases made on our Website. This Returns Policy is incorporated by reference into our Terms and Conditions and any capitalised terms not defined in this Returns Policy are defined in the Terms. You agree to comply with all Terms when accessing or using our Services, including this Returns Policy.
Change of mind requirements
We know returning an item can be disappointing so we have made the process as easy as possible. If you have changed your mind about an item, we may offer store credit or a refund, provided that through our email.
1. The request is made within 3 weeks of purchase; or in the first 3 days of receiving the item.
2. You provide satisfactory proof of purchase (upon request from Art Kollocsion);
3. The merchandise is in saleable condition (that is, the item is unworn or unused, with all original packaging or tags attached and where the products seal is not broken or tampered); and
4. The item is not an Excluded Goods as detailed below.
Excluded Goods
Returns and exchanges will not be provided on the following types of merchandise, except in accordance with New Zealand Consumer Law:
1. Customizing dresses
2. Hair Accessories;
3. Earrings;
4. Items marked as ‘final sale’ (meaning that they are not to be discounted further)
can’t be returned or exchanged unless they are faulty.
Customer Returns and Refunds
Customers returning items can select from either a refund (to original payment method) or a free return for 100% store credit. Just ensure your return is sent back within the 14 days time frame since you have received it and meets all other returns criteria. If returning for a refund (to the original payment method)
you’ll need to pay for the returns fee which will be $5 that covers the shipping cost. But if you request for a store credit or the exchange of the item this fee will be waived off.
Bridal Returns
Bridal gowns purchased from the Wedding Shop can be returned back to us for a refund or store credit within 10 days of receiving your gown. If you return a bridal gown because you have changed your mind, then your return must comply with all of the Change of Mind Requirements. Please allow up to 48 hours to process your return and issue your store credit or refund (if you’re returning a wedding gown purchased from the Wedding Shop).
Faulty/Defective Product
If an item is faulty, wrongly described, incorrect or otherwise in breach of New Zealand Consumer Law, then we will fulfil our legal obligations, which may include refunding the purchase price and delivery charges, or providing a replacement product, provided that you have followed the process set out in our https://artkollocsion.co.nz/contact/ If an item is found to be defective or faulty, you will be required to send us the clear images of the damage, defect or fault for us to assess. Upon the initial preliminary assessment we may request that you provide further information in order to process your claim. If the product is confirmed to have a defect, we will provide you with a replacement, refund or online store credit on the faulty item (at your election). We will require that you return the defective or faulty item to Art Kollocsion by post at our expense and we will contact you to provide further information regarding this process. In some circumstances, you may be instructed to dispose of the defective or faulty item in which case we will provide you with instructions to do so. Please note that we may not be able to offer a replacement or exchange on some Products if there is no longer stock available.
Returns Tender
Store Credit
If you are to receive online store credit, you will receive a credit note as a coupon to apply for your next purchase.
- Please allow up to 48 hours for store credit to be applied from the date on which we receive your items.
- Store credits are valid for 12 months before expiry.
- Store credits are non-refundable.
Refunds
- If you are entitled to a refund, your refund will be returned in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the same credit or debit card are required to process the
refund as was originally used for the purchase. - Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.
Consumer Guarantees
This Policy is not intended to replace or exclude any rights available to you under the New Zealand Consumer Law.
If you believe an item purchased from us is defective or faulty, you may have rights under New Zealand Consumer Law. Where there is a major failure with the item you may choose a refund, exchange or repair and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the item repaired or replaced if the item fails to be of acceptable quality and this failure does not amount to a major failure. Where an item is damaged through misuse, we cannot provide a refund, exchange or repair.
Contact Us
If you have any enquiries regarding your return or our Returns Policy, please contact us. If there are any further issues, you may contact our customer service team through email at info@artkollocsion.co.nz
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