Velvet Sweetheart Neckline Dress

If an item is faulty, wrongly described, incorrect or otherwise in breach of New Zealand Consumer Law, then we will fulfil our legal obligations, which may include refunding the purchase price and delivery charges, or providing a replacement product, provided that you have followed the process set out in our https://artkollocsion.co.nz/contact/ If an item is found to be defective or faulty, you will be required to send us the clear images of the damage, defect or fault for us to assess. Upon the initial preliminary assessment we may request that you provide further information in order to process your claim. If the product is confirmed to have a defect, we will provide you with a replacement, refund or online store credit on the faulty item (at your election). We will require that you return the defective or faulty item to Art Kollocsion by post at our expense and we will contact you to provide further information regarding this process. In some circumstances, you may be instructed to dispose of the defective or faulty item in which case we will provide you with instructions to do so. Please note that we may not be able to offer a replacement or exchange on some Products if there is no longer stock available.